Last updated: 21th December, 2025

This Refund & Cancellation Policy (“Policy”) explains how refunds, cancellations, deferrals, and payment-related matters are handled across the various services offered by Hula Global Fashions Private Limited (“Hula Global”, “we”, “us”, or “our”).

This Policy should be read together with our Terms & Conditions and Privacy Policy. In the event of a conflict, the terms of the applicable service agreement or purchase order shall prevail.

1. General Principles

• All payments made to Hula Global are non-refundable unless explicitly stated otherwise
• Refund eligibility varies by service category
• Verbal assurances, emails, or informal messages do not override this Policy
• All timelines are calculated in calendar days
  
  

2. Educational Programs

(Masterclass & Bootcamp)

2.1 No Refund Policy

• No refunds are provided for:
  • Masterclass
  • Bootcamp
  • Any associated educational materials, recordings, or access
    
    

This applies regardless of:

• Attendance or non-attendance
• Change in personal circumstances
• Business outcomes or expectations
  
  

2.2 Rollover / Deferral Policy (Goodwill Accommodation)

• Participants may request a one-time rollover to the next available Bootcamp or Masterclass
• The next session typically occurs within 1–2 months
• Rollover is subject to:
  • Seat availability
  • Request made before the program concludes
    
    

⚠️ Important:

• Rollover is a discretionary accommodation, not a contractual right
• No cash refund or credit is issued if rollover is unused
  
  
  

3. Manufacturing & Private Label Services

(Co-Pilot Program & Private Label Program)

Manufacturing services are custom, made-to-order, and B2B in nature.

3.1 No Refund on Custom Orders

• No refunds or cancellations are permitted once:
  • Samples are approved, or
  • Production has commenced, or
  • Goods have been shipped
    
    

This includes but is not limited to:

• Sampling fees
• Bulk production orders
• Custom fabric or trims
  
  

3.2 Pre-Production Changes

• Changes may be requested only before sample approval
• Any approved changes may result in:
  • Revised timelines
  • Additional costs
    
    

3.3 Shipping & Logistics

• Shipping charges are non-refundable
• Delays or losses caused by logistics partners are governed by the carrier’s policies
• Hula Global does not guarantee delivery timelines
  
  
  

4. Surplus Liquidation Transactions

Surplus Liquidation operates under separate commercial terms and is treated as a distinct transaction category.

4.1 Advance Deposit

• Buyers must pay an advance deposit of 10% of the order value or USD 2,500 (whichever is higher)
• The deposit covers:
  • Inventory existence verification
  • Quantity confirmation
    
    

⚠️ The advance deposit is non-refundable under all circumstances.

4.2 Scope of Verification

• Verification is limited to:
  • Existence of inventory
  • Quantity confirmation
• Quality checks are expressly excluded
  
  

4.3 Balance Payment & Dispatch

• Remaining balance must be paid in full before dispatch
• Once dispatched:
  • No refunds
  • No returns
  • No chargebacks
    
    

Goods are sold on an “as-is, where-is” basis, unless otherwise agreed in writing.

5. Media, Branded Content & Partnerships

(Write for Us, Sponsored Posts, Branded Collaborations)

• Payments for:
  • Sponsored articles
  • Branded placements
  • Media partnerships
    are non-refundable once work has commenced
• If content is rejected due to:
  • Violation of editorial guidelines
  • Legal or compliance concerns
    no refund is issued
    
    
    

6. Cancellations by Hula Global

Hula Global reserves the right to cancel or reschedule a service due to:

• Force majeure events
• Operational constraints
• Insufficient participation (for educational programs)
  
  

In such cases, we may, at our discretion:

• Offer rescheduling
• Offer rollover
• Offer partial or full refund (where legally required)
  
  
  

7. Chargebacks & Payment Disputes

• Unauthorized chargebacks may result in:
  • Immediate suspension of access
  • Legal recovery actions
• Users are encouraged to contact hello@hulaglobal.com before initiating disputes
  
  
  

8. Taxes & Fees

• All refunds (if applicable) are exclusive of:
  • Taxes
  • Payment gateway fees
  • Currency conversion charges
    
    

These costs are non-refundable.

9. Contact for Refund & Cancellation Requests

All requests must be submitted in writing to:

📧 hello@hulaglobal.com

Please include:

• Full name
• Service purchased
• Payment reference
• Reason for request
  
  
  

10. Policy Updates

We may update this Refund & Cancellation Policy from time to time.
The latest version will always be published on our website.